Quick answers
How do I manage or cancel a subscription?
Subscriptions are billed by Apple or Google, so they are managed in your store account. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions and Subscriptions.
Cancel at least 24 hours before the current period ends to avoid the next renewal.
How do I request a refund?
Refunds are decided by the store you bought from. For App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, open your order history at play.google.com and choose Request a refund. If you run into trouble, write to us and we will help where we can.
I forgot my sync password in Loadout Ledger or Glovebox. Can you recover my data?
Synced data in our record-keeping apps is end-to-end encrypted with a key made from your password, so we never see either one and cannot reset or decrypt it. The records on your own device are not affected. Keep your password somewhere safe, such as a password manager, and keep a backup of anything you cannot afford to lose.
How do I delete my data or my account?
Data stored only on your device is removed when you delete it in the app or delete the app. To close a cloud account, use the account settings inside the app, or write to us below and we will delete it for you. See our Privacy Policy for details.
Which apps does The Phalanx Project publish?
The Phalanx Project LLC publishes The Vanguard, Loadout Ledger and Glovebox. Each app's website has its own product help.
Contact us
Questions, bug reports, privacy requests, press or partnerships: send them here and a real person will reply to the email address you give us, usually within a few business days.
The Phalanx Project LLC · Honolulu, Hawaiʻi, United States